Mint LabsMint Ask Buyersby Mint Labs

Terms of service

Last updated October 4, 2026

These terms apply to merchants who install Mint Ask Buyers ("the app"), made by Mint Labs ("we", "us"). By installing or using the app you agree to these terms and to our privacy policy.

The service

The app adds product questions and answers to your Shopify store: a Questions & answers theme app block, a review queue and filter, answers from you, and (on the Pro plan) an opt-in block for your Thank you and Order status pages, question emails to buyers who said yes, single-use answer pages on your store, answer notices to shoppers who ask for them, and review notices to you. We may improve or change features; we will not remove a paid feature you rely on without notice.

Content on your store

Questions and answers are written by shoppers and buyers. You decide what is published: you can review everything before it appears, or let the app publish content that passes its checks automatically. The filter helps but can't catch everything; you remain responsible for the content on your store and for removing anything that is wrong or harmful. Answers from buyers reflect their own experience, not your statements.

Emails sent for you

Question emails are sent on your behalf, in your store's name, only to buyers who said yes themselves on their own order, at most 3 a week each, each with a one-click stop link. You must not ask buyers to opt in by misleading them or in exchange for undisclosed rewards, and you must not add people to the list in any other way (the app doesn't allow it). Delivery depends on the recipient's email provider and on our email service being available; when sending is unavailable, emails are kept and sent later, but we can't guarantee a delivery time.

Plans and billing

Plans are chosen on Shopify's plan page and billed by Shopify every 30 days in USD after the free trial, under Shopify's terms. You can change or cancel your plan there at any time, or uninstall the app; a move to the free plan takes effect at the end of the billing cycle already paid for.

Acceptable use

Don't publish fake questions or answers, don't present your own answers as a buyer's, don't edit buyers' words to change their meaning (reject an answer instead), and don't use the app to send marketing. We may pause sending for a store that causes spam complaints or abuse, and will tell you why.

Availability and liability

We work to keep the app available, accurate and secure, but it is provided "as is". To the extent the law allows, our total liability is limited to the fees you paid for the app in the 3 months before a claim.

Data processing addendum

When the app processes personal data of your customers on your behalf, you are the controller and we are the processor. We will:

  • process personal data only to provide the app's features, following your instructions given through the app's settings;
  • process only the minimum data needed: for buyers who opted in, the email address on the order they opted in with, the name they chose to show, the time and source of their opt-in and the products of that order; for shoppers who ask, their question, an optional first name and an optional email for one answer notice; keyed one-way hashes of network addresses for rate limits (never raw IP addresses);
  • use email addresses only to send the emails the person asked for — never for our own marketing, never sold, never used for advertising or to train AI models;
  • keep personal data confidential and limit access to authorised personnel;
  • encrypt it in transit (HTTPS) and at rest (Cloudflare D1 encryption at rest, plus app-level AES-256-GCM encryption of email addresses);
  • use Cloudflare (hosting, database, queue and email sending) and Shopify as our only sub-processors;
  • delete a buyer's email, name and products as soon as they stop or you remove them, opted-in buyers 2 years after their last opt-in, askers' emails once their answer notice is sent (at most 90 days), unpublished content after 180 days, a person's data when Shopify sends an erasure request, and all shop data after uninstall (shop redaction);
  • help you respond to data subject requests (the app lets you download a person's data) and notify you without undue delay of any personal data breach.

Changes

We will post changes to these terms here and update the date above. Significant changes will be announced in the app.

Contact

Mint Labs — support@stickermint.com